FAQ
What is the 3% Salon Fee?
As a premier salon, we enjoy providing an elevated experience for our guests. The 3% salon fee is shared between the salon and your stylist.
- Continued education from top expert educators in their field of color and cutting to keep our stylists proficient and up to date with the latest trends
- Salon fee is shared with your stylist
- Beverage menu which includes lattes, sparkling water, beer, and wine
- Snacks upon requested
- Chair side checkout
- Exclusive color line and take home product lines
- Cutting Loose Salon App
We know you have many options when it comes to choosing a hair salon, and we appreciate your patronage.
What is your cancellation policy?
What happens if I’m late for my appointment?
With respect for both our staff and guests, we ask you please to arrive on time for your appointment. Depending on the schedule for that day, guests arriving more than 15 minutes late may need to adjust or reschedule their appointment.
Color Services
All pricing listed on our online booking platform is a base starting price. All color services are subject to change depending on the amount of color usage with our VISH color scales. We ask that you come to your color service with clean, dry hair. Fresh, clean hair will provide more even color results, better gray coverage, and longevity of color.
Service Guarantee
Your satisfaction is very important to us. Please let us know during your service or within the first week so we may offer resolutions.
Product Guarantee
We offer an exchange or salon credit within 14 days of purchase.
What is the Protégé Salon?
Protégé by Cutting Loose Salon is our internal training program for stylists where our guests have access to reduced-price services. Our Protégé Stylists are licensed professionals who are actively striving to master their craft and are chosen to be mentored by a Master Stylist.
What is French haircutting?
French haircutting accentuates your unique facial features and considers the shape of your head. Think of your face as the light and your hair as the shadow. Your stylist will stand you up to cut the outline, then build your haircut from the top down to get soft, moving layers. Our French haircuts result in sexy wash-and-wear hair containing several different looks in each style.
What is French Balayage?
French balayage is the method of painting highlights onto the hair. This technique allows your stylist to embrace the artistry of hairdressing by capturing the highlight placements to complement you. Unlike foil highlights, the technique disguises unwanted re-growth lines and creates a more natural, sophisticated, and dimensional look.
Smoothing Treatments
During your consultation, your stylist will recommend a shampoo and conditioner to use to protect and prolong your smoothing treatment. Please note if you are not using the products recommended, we cannot guarantee the results and longevity of your service.
